Two things happened this week that prompted me to write this review. One is my own experience and the other is a somewhat similar experience that my Twitter friend, @endseven, went through. This is how it goes.
My Own Web Hosting Experience
I’ve been through a few web hosting provider until I settled with my current one, Oryon Networks. What impressed me the most about Oryon Networks is how differently they conduct their web hosting business as compared to other web hosting provider.
Today, will be about their impressive network availability guarantee. In it, they guarantee that their network will be up 99.9% in a given month or they will refund you 5% of the monthly fee per 30 minutes of downtime. The screenshot below details this (highlighted in yellow).
Oryon Networks Guarantee
The Third Party Involved
I started my own web monitoring service by Pingdom since January this year. I’ve blogged about Pingdom before in Pingdom Can Tell You When Your Site Is Down and you can read it for more detail. Great service too, by the way.
Pingdom also generate reports of your site’s uptime and downtime and you can also make it public and accessible via a link. Here is the link for this site’s report in case you want to see it. http://www.pingdom.com/reports/gcev11yybeg0/check_overview/?name=www.rezdwanhamid.com
Oryon Networks Keeping Their Words
I respectfully ask Oryon Networks under which circumstances would they honor their guarantee if I had data to back it up. Their reply was to provide them with the uptime results from the provider and once they have verified it, they will provide compensation.
That is exactly what I did. I gave them the link mentioned above for them to verify. The very next day, they asked for my bank account details. By now you could have guessed what they needed those details for. They honored their guarantee.
My Friend’s Web Hosting Experience
On the other end of the scale, I saw an update from @endseven on Twitter saying that he’s switching to another web hosting service provider. So, I asked him what is wrong with the current one. Frequent downtime was the answer.
I suggested that he asked his current web hosting provider to honor their uptime guarantee. Sad to say, their answer wasn’t favorable to my friend. I shall not mention any names here and I let the screenshot below tell you the answer that my friend got.
@endseven reply about his web hosting provider
In Conclusion
The sum that I got as a refund is quite small considering that it’s only 5% for every 30 minutes of downtime. It’s not the refund that matters to me but the fact that they actually listened to me and took the trouble to refund me the money. If you were me, you will feel like a valued customer.
Getting a cheap web hosting account is not good enough. You know this if you have read my report titled, 7 Secrets Of Cheap Web Hosting, which you can only get by subscribing to my blog. You want a provider that will honor his words (and in this case, guarantee).
More than ever now, I trust Oryon Networks for their web hosting service. I’ve seen them grow from time to time. Now they even offer VPS (virtual private server) and cloud hosting, which wasn’t available when I started with them. So check them out for your web hosting solutions.
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